Help & Support
Get help with Evenza Send - Support resources and contact information
How Can We Help You?
Welcome to Evenza Send Support. We're here to help you get the most out of our multi-channel campaign platform. Whether you have a technical question, billing inquiry, or need guidance on WhatsApp Business API setup, our team is ready to assist.
Email Support
For general inquiries, technical support, and account issues:
support@evenza.netResponse time: Within 24 hours
WhatsApp Support
Quick questions? Message us on WhatsApp:
+92 3494576902Available: Mon-Fri, 9 AM - 6 PM PKT
Common Support Topics
🚀 Getting Started
- How to create your first campaign
- Uploading and managing contact lists
- Understanding plan limits and credits
- Connecting your WhatsApp Business number
📱 WhatsApp Business API
- Template approval process and guidelines
- Understanding message quality ratings
- 24-hour customer service window rules
- Branded number setup and verification
- Full Meta API Guidelines →
💳 Billing & Payments
- Plan upgrades and downgrades
- Payment methods (Stripe, JazzCash, EasyPaisa)
- Understanding overage charges
- Invoice and receipt downloads
📊 Campaigns & Delivery
- Why messages fail to deliver
- Tracking campaign performance
- SMS character limits and encoding
- Email deliverability best practices
🔐 Account & Security
- Resetting your password
- Two-factor authentication (2FA)
- Managing team member access
- API key management
📚 Documentation & Resources
Enterprise Support
Need dedicated support for your high-volume campaigns? Contact us for:
- Priority email and WhatsApp support
- Dedicated account manager
- Custom integrations and API assistance
- SLA guarantees and uptime monitoring
- Bulk pricing and custom contracts
Email us at: support@evenza.net
💡 Tip: Before Contacting Support
Please include your account email, WhatsApp number (if applicable), and detailed description of the issue. Screenshots are always helpful!